Proven Practices for Promoting a Knowledge Management Program offers techniques and advice from Stan Garfield, a seasoned KM professional, and expert with decades of experience in the field. You’ll learn the essential elements of a knowledge management program; how to lay the foundation for success; the secrets to obtaining early and ongoing leadership commitment; tips for communication strategies that actually do influence and engage your audience; how to assess and leverage technology appropriately; powerful methods of nurturing a knowledge-sharing culture (including recognizing and rewarding participants), and finally, you’ll read detailed case studies of 10 organizations—among them Microsoft and NASA—that will inspire you as you set your own knowledge management strategy.